OUR MISSION

Empowering minds through threads that matter

Founded in 2023 on the South Coast of England, Lost & Found is Jon’s vision to challenge stigma and inspire open conversations about mental health. With the support of his wife Dee, the brand serves as a reminder that feeling lost is part of the journey. Every struggle is a step towards self-discovery and transformation, and through our designs, we celebrate the power of evolving and finding yourself.

OUR FAVOURITE FROM

THE LATEST RELEASES

F A Q

Your questions answered here.......

Shipping

Do you ship overseas?

Yes, we ship all over the world. Please be aware that Customs costs could be applied to orders for countries outside the EU.

How long will it take to get my order?

It depends on where you are. It takes us around 2-5 days to process as freshly print every order! (Aren't you lucky).

Shipping times for Countries are as follows:

  • Germany/Austria- 2-3 Days
  • Other EU Countries- 5-14 Days
  • Outside EU- 7-21 Days

Lost orders

If you think your package may be lost. Please call the courier company and provide them with your tracking number as soon as possible.

If you are unsure of where to find your tracking number, it was sent via a shipping conformation E-mail. Please be sure to check your Spam folder as sometimes it can land in there.

Others

Sizing

Our sizing is Unisex unless specified.

If you are unsure of what would be the correct fit for you please refer to our easy to understand size charts. 

You will find a clickable size chart button under the product image on the product page or click here.

Simply refer to the chart, take a measuring stick and measure the length and width of something you already have that fits you. Then compare this and find the closest size from the chart to make a decision on what size of ours would work for you

Returns

Just a quick note about Lost & Found… We are a small business run by husband and wife team of Jon and Dee. We want you to love our brand and the products you buy from us and will absolutely accept returns if things aren’t quite right for you. However, we would urge you to please check sizing charts which feature on every product we sell so that we can keep returns to an absolute minimum.

28-Day Return Policy:

We want you to be completely satisfied with your purchase. If you are not, you may return your item(s) within 28 days of receipt for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 Return Process:

To initiate a return, please contact our customer support team at hello@lostandfoundclothing.co.uk within 14 days of receiving your order. Please provide your order number and the reason for the return. Our team will guide you through the return process.

Return Shipping:

You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or defective item). We recommend using a trackable shipping service to ensure your return is received.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a reasonable timeframe.

Any questions

You can contact us through our contact page or contact us! We will be happy to assist you.